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access to or use of the Services, the Website or the Application; or www.mammono.net (“Website or Application”) means the User accepts the terms and conditions appearing on the Website or App. Apps are legally binding (“Terms”) and the user accepts the privacy policy of the website or application and agrees to abide by other rules on the website or application such as: Methods of use, procedures and procedures or conditions for accessing or using the services of the website or application
The Mammon O website or application provides a platform to mediate between people interested in writing (“Writers”) and people who love to read (“Readers”) by writers. Works can be uploaded through the website or application to publish all types of writings (“fictions” or “portfolios”), while readers can choose to read works according to the categories of works that users are interested in. including the exchange of ideas between writers and reader
3.3 Illustration
The user must own all or any part of the images, drawings, photographs, cartoons used in the novels or works. (“Illustrations”). Users may use other people’s images only with the permission of the owner of the illustration and/or are legally permitted to use the illustration and its use must not be contrary to exploitation. from the normal works of the copyright owner Including not affecting the rights of the copyright owner unreasonably as well. The user agrees to be solely responsible for the costs. Legal action or compensation, including related expenses and compensation in the event of a claim, action, order or judgment in connection with infringement of rights arising from the use of a person’s work. other to use
3.4 Composition
The user must be the owner. or has a legal right to use music, music, video, motion pictures or video and audio clips (“Elements”) uploaded through the Website or Application. including editing music, images, or sounds to acwebsite the work However, such elements, whether in whole or in part, must not reproduce, distribute or infringe the copyright of another person’s copyright work. If the element is used by the user without the express permission of the element owner. Must not contravene the normal exploitation of the copyright owner’s work. Including not affecting the rights of the copyright owner unreasonably. The user agrees to be solely responsible for the costs. Legal action or compensation, including related expenses and compensation in the event of a claim, action, order or judgment in connection with the infringement of rights arising from the User’s use of the Element. of another person to use
4. Restrictions on uploading works
4.1 Content of the work
The user agrees not to upload any work that contains the following content.
• (1) Content that contains profanity in language or text. or insulting another person in a manner likely to cause that person to be dishonorable, insulting, or hated; or contrary to public order or good morals of the people or society
• (2) the content of any or all of the work that conveys or describes sexually explicit behaviors or emotions; which leads to sexual stimulation or incitement to eroticism including indecent acts against characters under the age of eighteen and the storytelling of the characters in such a way that they can be understood as being under the age of eighteen.
• (3) alluding to any person, group, organization or institution, including damaging any religion or teachings of any religion; with the intent to discredit or create divisions in society
• (4) Convey or describe expressive behaviors or emotions related to sex. which leads to sexual stimulation or incitement to eroticism to the extent that it is contrary to or contrary to the law or good morals of the people either directly or implied beyond the public or ordinary people will receive
• (5) Content related to illegal things or affecting public order and good morals. national security
• (6) Content that uses all types of profanity. including profanity about sex and genitals or words that are at random eroticism In some cases, the decision will be at the discretion of the website.
• (7) Prohibit any act that is considered fraud or misconduct, such as posting duplicate content. Increase traffic by fraud or any other action with the intent to cause statistics or display system in the system to be inaccurate, if the website detects it, will suspend the dissemination of the results immediately
4.2 Illustrations
Illustrations may not be used for works published on the website or application.
• (1) infringe the copyright of the owner of the illustration. contrary to the normal exploitation of the copyright owner and affecting the rights of the copyright owner unreasonably
• (2) The media is obscene, obscene or seductive and leads to inappropriate sexual behavior or lust.
• (3) The part of the body that should be concealed is shown, provided that the male’s lower limbs must be censored. and the upper and lower parts of women Do not contain sexually explicit or sexually explicit images, such as sexually explicit images or depictions of genitals.
• (4) Illustrations modified from copyrighted images or images or trademarks or any legal rights of other persons and/or may be uploaded or posted through the website or application without permission of the copyright owner; or trademark owner or other legal rights holders
• (5) Use images of ill-wishers. or all kinds of drugs acwebsiteing the work but allow in some cases In some cases, the decision will be at the discretion of the website.
• (6) Images are used that cause panic, insult, or affect people’s feelings in society.
• (7) If, in addition to the above-mentioned requirements, Determining the suitability of the image depends on the website.
4.3 Other elements
Reproduction, distribution or infringement of copyright is prohibited. Copyrighted work or infringes the legal rights of others, such as uploading, posting or embedding a link (Embedded) from a website or application or from another copyright owner. and disseminate such soundtracks through the website’s website or application. without permission
If the element is used by the user without the express permission of the element owner. Must not contravene the normal exploitation of the copyright owner’s work. Including not affecting the rights of the copyright owner unreasonably. The user agrees to be solely responsible for the costs. Legal proceedings or compensation, including related costs and compensation, in the event of a claim, action, order or judgment in connection with infringement of rights arising out of the user’s use of such elements of other person to use
1.1 Welcome to the Platform (the “Site”). Please read the following Terms of Service carefully before using this Site or opening a MammonO account (the “Account”) so that you are aware of your legal rights and obligations with respect to MammonO (Thailand) Company Limited and its subsidiaries and affiliates (individually and collectively, “MammonO”, “we”, “us” or “our”). The “Services” provided or made available by us include (a) the Site, (b) the Services provided by the Site and by the MammonO Client Software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, audio, video (including live streaming), text, tags, content, programs, software, application services (including without limitation any mobile application services) or other materials made available through the Site or any services related to the Site (the “Content”), including the Content of our affiliates. Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of the Services provided by MammonO.
1.2 Services include online platform services that provide venues and opportunities For the sale of Products between Buyer (“Buyer”) and Seller (“Seller”) (collectively, “You”, “User” or “Party”), the actual sales contract is between Buyer and Seller directly, and MammonO is not a party to such contract or any other contract between Buyer and Seller, and shall not accept any obligations in connection therewith. The parties to such transactions shall be responsible for all sales contracts between the parties, product lists, purchase warranties and the like. MammonO is not involved in any transactions between Users. MammonO does not pre-screen Users or the content or information provided by Users. MammonO cannot guarantee that Users will actually complete the transaction.
1.3 Before becoming a member of the Site, you must read and accept all terms, policies and conditions in and linked to these Terms of Service, and you must consent to the processing of your personal data as described in the Privacy Policy, which is linked herein.
1.4 MammonO reserves the right to change, modify, suspend or discontinue this Site or the Services in whole or in part at any time. MammonO may release certain Services or features in beta versions, which may not work properly or in the same way as the final version may work, and we will not be liable in such circumstances. MammonO may also impose limits on certain features or restrict access to parts or all of the Site or the Services in its sole discretion. and without liability.
1.5 MammonO reserves the right to refuse to provide you with access to the Site or the Services or to allow you to open an Account for any reason.
1.6 By using the Services or opening a MammonO Account, you hereby irrevocably accept and consent to this Agreement, including any additional terms, conditions and policies referred to herein and/or linked herein. If you do not agree to these Terms of Service, please do not use the Services or access our Site. If you are under the age of 20 or have not reached the legal age to consent to these Terms under the applicable laws in your country (“Mature Age”), you must seek permission from your parent or legal guardian to open an Account, and such parent or legal guardian must agree to the terms of this Agreement. If you do not know whether you have reached the legal age or do not understand this provision, please do not create an Account until you have asked for assistance from your parent or legal guardian. If you are the parent or legal guardian of a minor creating an Account, you agree to the terms of this Agreement on behalf of the minor and you will be responsible for all use of the Company’s Account or Services by such account, whether such Account is currently opened or created later.
2.1 Your privacy is very important to MammonO. In order to better protect your rights, we have developed the MammonO.com Privacy Policy to explain our privacy practices in detail. Please read this Privacy Policy to understand how MammonO collects and uses information related to your account and/or your use of the Services (“User Information”). By using the Services or providing information on the Site, you:
(a) consent to MammonO’s collection, use, disclosure and/or processing of your Content, Personal Information and User Information as described in the Privacy Policy;
(b) agree and acknowledge that ownership rights in your User Information are jointly owned by MammonO and you;
(c) will not disclose your User Information to any third party, in whole or in part, or allow any third party to access or use your User Information without MammonO’s prior written consent;
2.2 Users who come into possession of another User’s Personal Information through the use of the Services (“Recipient Party”) agree to (1) comply with all applicable data protection laws with respect to such information; (2) permit any User whose Personal Information the Recipient Party has collected (“Disclosing Party”) to delete their information from the Recipient Party’s database; and (3) permit the Disclosing Party to review what information the Recipient Party has collected about them. In each case of (2) and (3) above, as and when required by applicable law.
3.1 MammonO grants you a limited and revocable license to access and use the Services pursuant to the terms and conditions of these Terms of Service. All content, trademarks, service marks, brand names, logos, and other proprietary intellectual property (“Intellectual Property”) displayed on the Site are the property of MammonO and, where applicable, the property of third parties holding title as specified on the Site. No person accessing the Site is granted, directly or indirectly, any right or license to use or copy any Intellectual Property, and no person accessing the Site shall claim any right, title, or interest in the Site. By using or accessing the Services, you agree to comply with all applicable copyright, trademark, service mark, and other laws that protect the Services, the Site, and the Site Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, lease, sell, or create derivative works from any part of the Services, the Site, or the Site Content. You also may not mirror or frame any part or all of the Site Content on any other server or as part of any other website. You also agree not to use any robot, spider or other automatic device or manual process to monitor or copy our Content without our prior written consent (such consent shall be deemed granted for standard search engine technologies used by Internet search websites to direct Internet users to this Website).
3.2 You may link to the Site from your website, provided that your website does not imply any endorsement by or association with MammonO. You acknowledge that MammonO may discontinue the Service, in whole or in part, at any time, in its sole discretion.
4.1 The software we make available to you as part of the Services is subject to the terms of these Terms of Service. MammonO reserves all rights to the Software not expressly granted by MammonO herein. Any third-party scripts or code linked to or referenced from the Services are licensed to you by the third parties who own such scripts or code, not by MammonO.
5.1 Account registration is accomplished by selecting a unique user ID (“User ID”) and password, and by providing certain personal information. If you select a User ID that MammonO, in its sole discretion, deems offensive or inappropriate, MammonO has the right to suspend or terminate your Account. You may use your Account to access other products, websites or services that we make available or that are linked or interoperable with (including, but not limited to, any Off-Platform Applications). However, MammonO does not review and is not responsible for the content, functionality, security, services, privacy policies or other practices of such third-party products, websites or services. If you do so, the terms of service for such products, websites or services, including their applicable privacy policies, will be applied if they differ from these Terms of Service and/or our Privacy Policy. may apply to your use of such products, websites or services.
5.2 By registering for an Account, you acknowledge and understand that:
(a) You may use any products and/or services available on the Site or Application provided by and/or operated by MammonO.
(b) MammonO may provide any related services as a means to enable you to use certain products and/or services originating from or provided by MammonO’s affiliates, subsidiaries or partners, including other products provided by such companies on the Site.
(i) You acknowledge and agree that any purchase or transaction in respect of each type of product and/or service mentioned above in this Section B shall be subject to the terms of service for that product or service, which you have separately agreed and accepted when using or accessing such product, application, website or service, and accordingly, MammonO shall not be liable for any failure or error in connection with any purchase or transaction in respect of such product or service.
(ii) You may contact MammonO directly if you have any questions or encounter any issues related to any purchase or transaction in respect of any type of product or service. As mentioned above in Section B, which MammonO provides
(c) You may directly connect and use the products and/or services available on the off-platform applications provided by MammonO’s affiliates and subsidiaries, including MammonOPay (the “Out-of-Platform Applications”).
(i) Your Account may be used to log in to, access or use MammonO’s products, applications, websites and services, as well as the products, websites and services of MammonO’s affiliates or partners, including but not limited to MammonOPay, where such products, websites and services are subject to the terms and conditions, privacy policies of such affiliates or partners, which you agree and accept upon using or accessing such products, applications, websites or services. You may use or access your Account, including related payment methods, transaction records and other activities, through various interfaces, including but not limited to the MammonO Application or Website, the MammonOPay Application or Website, or through other products, applications, websites or services.
(ii) You may register for a MammonO or MammonOPay account. By registering for this account, you acknowledge and understand that: If you use the same mobile phone number to register for an account on both MammonO and MammonOPay, all MammonOPay applications and services linked to your MammonOPay account (“MammonOPay Account”) will be linked to your MammonO Account.
(d) In the event that you use an Out of Platform Application as referred to in paragraph (c) above, your use of such products and/or services will be subject to the terms of service of MammonO’s relevant affiliates or subsidiaries.
5.3 You agree to (a) keep your password confidential and use only your User ID and password when logging in; (b) ensure that you log out of your account at the end of each session on the Site; (c) immediately notify MammonO of any unauthorized use of your account, User ID and/or password; and (d) ensure that your account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and account, even if you do not perform such activities or use them. MammonO shall not be liable for any loss or damage caused by any unauthorized use of your password or your failure to comply with this Section.
5.4 You agree that MammonO may, for any reason and in its sole discretion and without any liability to you or any third party, immediately terminate or suspend your account and User ID, modify, restrict, suspend or terminate your use of or access to the Site or any part thereof, remove or withdraw any content related to your account or User ID from the Site, cancel or revoke any Support provided to you, and/or cancel or suspend any transaction related to your account or User ID, temporarily or in more serious cases, permanently suspend any sale or refund, and/or take any other measure that MammonO deems appropriate, with or without prior notice within a reasonable period of time as required by applicable law, except for serious or repeat offenses where no prior notice is required, grounds for such action may include, but are not limited to, the following circumstances or suspicions that: (a) prolonged inactivity, as determined by MammonO from time to time; (b) breach of any express intent or covenant, as set out in MammonO’s various policy articles posted on the Site (including but not limited to: (c) any illegal, fraudulent, abusive, defamatory, threatening or intimidating behavior; (d) having multiple user accounts for any unlawful reason; (e) buying goods from the Site for the purpose of resale; (f) buying goods from the same Seller or group of Sellers in an unusual or excessive manner; (g) misuse of any voucher, discount or promotion (including, without limitation, selling voucher, discount or credit at a price higher than its actual value, or using voucher, in an unusual or excessive manner on the Site); (h) failure to pay any outstanding payments or perform any obligation to MammonO or its group companies timely (subject to applicable law); (i) creating, using or using unauthorized third-party software or products in conjunction with or in conjunction with the functionality available on MammonO; (j) failure to pay any applicable taxes, including withholding taxes (if applicable), or failing to submit true and correct documentation as required by applicable laws or regulations, including verification documents. (as defined below); (d) behavior that is harmful to other Users, third parties, or the business interests of MammonO; or (e) a breach of the spirit or agreements set forth in other policies of MammonO available on the Site (including, but not limited to, the Rating Policy). Also, any use of the Account for illegal, fraudulent, abusive, defamatory, threatening or harassing purposes may be reported to law enforcement agencies without notice to you. In the event of any legal dispute or legal action regarding your Account or use of the Services for any reason whatsoever, MammonO may immediately terminate your Account by notifying you via the Site.
5.5 Users may terminate their Accounts by notifying MammonO in writing (via the channels accessible from Customer Service) that they wish to do so. Notwithstanding such termination, Users shall remain responsible and liable for any uncompleted Transactions (whether initiated before or after such termination), delivery of Products, payment for Products, or the like, and Users shall contact MammonO after promptly and effectively completing and completing all uncompleted Transactions in accordance with these Terms of Service. MammonO shall not be liable, and shall not be responsible for any damages incurred as a result of its actions under this Section. Users waive any rights to claim and all on the basis of such conduct by MammonO.
5.6 You may use the Services and/or open an Account only if you are located in a country permitted by us, as updated from time to time.
5.7 In the event that you are a Seller, you may create a sub-account (“Sub-Account”) on the Sub-Account Platform provided by MammonO (the “Sub-Account Platform”) that is connected to your Account, and you acknowledge and agree that (a) the Sub-Account Service is provided to enable you, as a Seller, to better manage your Account, and you shall not use the Sub-Account for any other purpose (including, but not limited to, any fraudulent or unlawful activity); (b) a Sub-Account shall not be deemed an “Account” within the meaning of these Terms of Service; however, the provisions of this Section 5 shall apply mutatis mutandis to a Sub-Account, whereby references to an “Account” shall include the “Sub-Account”; (c) you may set up a Sub-Account to access your Account and grant it the same rights as your Account (as part of the Account), and you expressly acknowledge and agree that (i) you shall be solely responsible for the creation and setup of the Sub-Account; (ii) any third party to whom you grant access to your Sub-Account may access and manage your Account; and (iii) any actions taken through the Sub-Account (iv) you will be solely responsible for any actions by your Sub-Account, and (d) MammonO reserves the right to modify or terminate the Sub-Account Platform, including closing any Sub-Account, at any time, at its sole discretion.
6.1 The right to use this Site and the Services is effective until terminated. This right to use this Site and the Services shall terminate as set out in the Terms of Service or upon your failure to comply with any term or condition of these Terms of Service, in which case no notice to MammonO shall be required to effect such termination.
6.2 You agree not to:
(a) upload, post, transmit or otherwise display any Content that is unlawful, threatening, abusive, harassing, alarming, distressing, fraudulent, defamatory, vulgar, obscene, defamatory, politically sensitive, invasive of another’s privacy, hateful, racially or ethnically offensive, or otherwise objectionable, including Content that violates any provision of the MammonO Community Guidelines or other guidelines as may be issued from time to time;
(b) violate any law, including but not limited to laws and regulations regarding export and import restrictions, third party rights, or our Prohibited and Restricted Items Policy;
(c) upload, post, transmit or otherwise display any Content that is Involving the use of minors who are not under the care of their parents or guardians, or using the Services to harm minors in any way;
(d) Use the Services or upload Content to impersonate any person or entity, or falsely state your affiliation with any person or entity;
(e) Forge headers or otherwise manipulate identifiers to disguise the origin of Content transmitted through the Services;
(f) Remove any proprietary notices from the Site;
(g) Cause, authorize or authorize the modification, creation of derivative works, or translation of the Services without the express permission of MammonO;
(h) Use the Services for the benefit of a third party or in a manner not permitted by the license granted herein;
(i) Use the Services or upload Content in an inappropriate, fraudulent, unethical, untrue, misleading or deceptive manner;
(j) Open or maintain multiple user accounts to perform any acts that violate the terms or purpose of these Terms of Service;
(k) Access the MammonO Platform, open an account, or access your account using unofficial MammonO hardware, programs or programs; (l) Modify the price of a Product or interfere with another user’s Product Listing;
(m) Perform any action that may undermine the Feedback or Rating System;
(n) Attempt to decompile, reverse engineer, disassemble or hack the Service (or any part thereof), or defeat or overcome any encryption technology or security measures implemented by MammonO for the Service and/or any data transmitted, processed or stored by MammonO;
(t) Harvest or collect information about other account owners, including, without limitation, any Personal Data;
(p) Upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary or confidential information learned or disclosed under employment relationships or under non-disclosure agreements);
(d) Upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark,
(a) upload, email, post, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of unauthorized solicitation;
(b) upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan horses, or any other computer code, routines, files or programs designed to directly or indirectly interfere with, modify, disrupt, destroy or limit the functionality of any computer software or hardware, or telecommunications data or equipment;
(c) disrupt the normal flow of a dialogue, cause a screen to “scroll” faster than other users are able to type, or otherwise act in a manner that negatively affects other users’ ability to participate in real-time exchanges;
(d) interfere with, alter or disrupt the Services or servers or networks connected to the Services or any other user’s use and enjoyment of the Services, or violate any requirements, procedures, policies or regulations of networks connected to the Site;
(e) take or participate in any conduct that could directly or indirectly damage, disable, overburden, or cause any malfunction to the Service or the servers or networks connected to the Service; (b) use the Service to intentionally or unintentionally violate any applicable local, state, national or international law, regulation, code, directive, guideline, policy or regulation, including, without limitation, any anti-money laundering or counter-terrorism laws and regulations (whether or not having the legal authority to do so);
(p) use the Service to violate or circumvent any sanctions or embargoes imposed or enforced by the U.S. Treasury Department’s Office of Foreign Assets Control, the United Nations Security Council, the European Union Treasury Department or the United Kingdom;
(p) use the Service to violate another’s privacy or “stalk” or harass another;
(f) infringe any of MammonO’s rights, including any intellectual property rights and fraudulent sales in that respect;
(p) use the Services to collect or store personal information about other users in connection with the prohibited acts and activities set out above;
(f) post any content that infringes on the copyright, trademark or other intellectual property rights of a third party or use the Services in a manner that infringes on the intellectual property rights of others; and/or
(g) direct or encourage users to conduct transactions outside the Site;
6.3 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you (not MammonO) are solely responsible for all Content that you upload, post, email, transmit or otherwise make available on the Site. MammonO does not control the Content posted on the Site and, accordingly, does not guarantee the accuracy, completeness or quality of such Content. You understand that by using the Site, you may be exposed to Content that may be deemed offensive, obscene or otherwise objectionable, to the fullest extent permitted by applicable law. In no event shall MammonO be liable in any way for any Content, including, but not limited to, errors or omissions in Content, or for any loss or damage of any kind incurred as a result of the use thereof. or reliance on any Content posted, emailed, transmitted or otherwise made available on the Site
6.4 You acknowledge that MammonO may or may not pre-screen Content, but that MammonO and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, remove or move any Content that is available on the Site, without any liability to you. Without limiting the foregoing, MammonO and its designees shall have the right to remove Content (1) that violates the Terms of Service or MammonO’s Prohibited and Restricted Items Policy, including any MammonO terms, conditions and policies; (2) if we receive complaints from other users; (3) if we are notified or accused of intellectual property infringement or legal orders or requests to remove Content; or (4) if such Content is inappropriate or objectionable. We may also block transmission of communications (including, but not limited to, status updates, postings, messages and/or chats) to or from the Services as part of our efforts to protect the Services or our Users or enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of Content, including, without limitation, any reliance on the accuracy, completeness or usefulness of such Content. In this regard, you acknowledge that you have not, and to the fullest extent permitted by applicable law, You may not rely on any Content created or submitted by MammonO, including but not limited to, information on MammonO’s forums and all other parts of the Site.
6.5 You acknowledge, consent and agree that MammonO may collect, use and/or process Product Performance Data for the purpose of limiting Product listings and improving the MammonO Services and User experience (including combining Seller Performance Data with Product Performance Data as applicable).
6.6 You acknowledge, consent and agree that MammonO may access, preserve and disclose your Account Data and Content to any legal or governmental authority, relevant rights owner or other third party if required to do so by law, or pursuant to a court order or by any government or legal authority having jurisdiction over MammonO, or in the good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service or MammonO’s Prohibited and Restricted Items Policy, and any other MammonO terms, conditions and policies; (c) respond to claims that any Content infringes a third party’s rights, including intellectual property rights; (d) respond to your customer service requests; or (e) protect the rights, property or personal safety of MammonO, its users and/or the general public.
7.1 Violation of these Terms of Service, including any of MammonO’s terms, conditions and policies, may result in a number of actions, including but not limited to, any or all of the following:
(a) Account deletion
(b) Limitation of Account privileges
(c) Account suspension and subsequent termination
(d) Criminal prosecution
(e) Civil prosecution, including but not limited to claims for damages and/or interim, pre-judicial or injunctive relief
7.2 If you believe that a User on our Site is violating these Terms of Service, please contact Customer Service
8.1 As stated above, MammonO does not permit the posting of Products that infringe the intellectual property rights of brands or other intellectual property rights owners (“IPR Owners”).
8.2 Except as expressly stated otherwise, Users are independent individuals or businesses and are not affiliated with MammonO in any way. MammonO is not the agent or representative of the User and does not hold and/or own any Products. listed on the Site
8.3 If you are an IPR owner or an authorized representative of an IPR owner (“IPR Agent”) and you believe that your rights or those of your principal have been infringed, please notify us by filing a complaint through MammonO’s Brand IP Portal and submitting supporting documents to us. Please allow us time to process the information provided to us and MammonO will respond to your complaint as soon as reasonably practicable.
8.4 A claim under this Section 8 must be filed in a form prescribed by MammonO, as may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of the IPR owner or IPR Agent (collectively, the “Informant”); (b) a description of the type and nature of the intellectual property right allegedly infringed and evidence of such rights; (c) a description of the nature of the alleged infringement in sufficient detail to enable MammonO to evaluate the complaint; (d) the URL of the allegedly infringed listing; (e) information sufficient to enable MammonO to contact the Informant, such as a mailing address, telephone number and email address; (f) a statement from the Informant that the complaint was filed in good faith and that the Informant used the intellectual property listed. (g) a statement by the Informant that the information in the Notice is accurate. In addition, the Informant warrants that it has the appropriate right or is authorized to act on behalf of the IPR Owner in all matters related to such claim.
8.5 MammonO acknowledges that under applicable law, brands or manufacturers of products may have the right to enter into exclusive distribution agreements or agreements specifying minimum sales prices for their products or those of third parties. However, such breach of such agreements shall not constitute an infringement of intellectual property rights. Enforcement of such agreements is between the brand or manufacturer and the third party to which it is a party. In general, MammonO is not obligated to assist or take any action in enforcing the exclusive distribution agreement or any price control measures, except as required by law.
8.6 Without limiting the indemnification under Section 30, each and every Seller agrees to indemnify and hold harmless MammonO and its affiliates and group companies from and against any and all claims, actions, damages and judgments arising from or related to (a) any claim, complaint or infringement of any intellectual property rights; in connection with the Content or Product Listing and/or (b) the removal of any Content or Product Listing arising from any claim, complaint or infringement of any intellectual property rights.
9.1 You may add and manage payment methods in your Account, and may have more than one payment method, including the following:
(a) Card Payments
Card payments, such as credit cards, debit cards, and prepaid cards
(b) Cash on Delivery (COD)
MammonO offers Cash on Delivery (COD) for certain countries. Buyer may pay cash directly to the shipping agent at the time Buyer receives the ordered goods.
(c) Transfer via QR PromptPay
Buyer can pay via transfer via QR PromptPay. The system will display a QR code image for Buyer to save the image and scan to pay in Buyer’s bank application.
(d) Payment via Mobile Banking
Buyer can pay by transacting via the application of the supported bank that Buyer has registered to use financial services.
(e) Electronic wallet (E-Wallet)
Buyer will be able to pay via electronic wallet (E-Wallet) from the electronic wallet service provider that cooperates with MammonO, which is MammonOPay (Thailand) Co., Ltd. (“MammonOPay”) or any other electronic wallet service provider related to MammonO, subject to the terms, conditions and policies of use as determined by MammonOPay or the relevant electronic wallet service provider. If Buyer has registered or opened an electronic wallet account and used MammonO’s services, it shall be deemed that you have accepted the terms, conditions and policies of use as determined by MammonOPay or the relevant electronic wallet service provider. and you consent to MammonO to transfer your personal data held by MammonO to MammonOPay or the relevant e-wallet service provider for the purpose of activating or registering an e-wallet account, managing, operating, administering and providing any other e-wallet services to you, and for any other purposes related to and in connection with the provision of such services.
(f) MammonOPay
The MammonOPay service is subject to the terms, conditions and policies of use as set out by MammonOPay. By activating your MammonOPay account and using the MammonO service, you are deemed to have consented to the terms, conditions and policies as set out by MammonOPay and hereby consent to MammonO to transfer your personal data or information that is in the possession or control of MammonO or under MammonO’s control for the purpose of activating your MammonOPay account and to manage, operate, administer and provide the MammonOPay service to you, and for all related purposes. The collection, use and processing of User Data between MammonO and MammonOPay is subject to MammonO’s Privacy Policy and MammonOPay’s Privacy Policy.
9.2 Card payments will be made via third-party payment channels, and the types of credit cards supported by the aforementioned payment channels may vary depending on your location.
9.3 Availability of the payment methods listed above The compatibility of each Payment Method with MammonO may depend on your Payment Method and other factors, which may change from time to time.
9.4 You may add Payment Methods to your Account via the MammonO Application or Website, the MammonOPay Application or Website, or the relevant Payment Method Provider’s Application or Website. In adding a Payment Method, you must provide all required information in the registration form provided to you, and the information you provide must be current, complete and accurate, and you must keep such information current.
9.5 When you add a Payment Method to your Account, MammonO may store information related to such Payment Method, such as your name, User ID, phone number, and billing or shipping address, and share such information with MammonOPay for display in the MammonOPay Application or Website. MammonO reserves the right to modify, suspend, cancel and/or impose any conditions, including but not limited to, setting a minimum spending amount, for any of the Payment Methods.
9.6 Where your Account is linked to your MammonOPay Account, your saved Payment Methods will be available on both your Account and your MammonOPay Account, and you may use any of the saved Payment Methods, whether they are saved on the MammonOPay Application or Website or on the MammonOPay Application or Website.
9.7 You authorize us to verify from the Payment Method Provider that the relevant Payment Method is Whether your payment method is in normal condition, including but not limited to submitting a payment authorization request and/or requesting to make a low-value credit/debit payment, subject to the network rules or other requirements related to the payment method.
9.8 You agree that MammonO is for your personal use and through your own payment method.
9.9 Except where MammonO or its affiliates are an issuer, neither MammonO nor its affiliates are a party to the Cardholder Agreement, Privacy Policy or other terms of use of your Payment Method, and nothing in these Terms of Service shall modify the terms of such Payment Method. In the event of any inconsistency between the terms of these Terms of Service and the terms or privacy policies of a Payment Method Provider, the terms of these Terms of Service shall govern the relationship between you and MammonO, and the terms of the Payment Method Provider shall govern the relationship between you and such Payment Method Provider. MammonO does not warrant or represent that any of your Payment Methods is in good condition or that the Payment Method Provider of your choice will authorize or approve any transactions with the Merchant arising from your use of the MammonO Services. 9.10 Except where MammonO or its affiliates are an issuer, neither MammonO nor its affiliates are involved in the granting of credit or the eligibility for credit, and do not control: the availability or validity of the Payment Method or the credit limit, the provision (or addition of) the services of the Payment Methods to MammonO, or the addition of funds to the balance of the relevant Payment Method, and if you have any issues relating to any of the above; Please contact your payment provider.
9.11 Buyer may change the preferred payment method only before making payment.
9.12 MammonO is not responsible and shall not be liable for any loss or damage to Buyer arising from the shipping and/or payment information entered by Buyer or the incorrect transfer of payment for the Products purchased by Buyer. We reserve the right to verify that Buyer is properly authorized to use certain payment methods and may suspend the transaction until such authorization has been confirmed or cancel the relevant transaction in the absence of such confirmation.
9.13 Where MammonO can only pay Users via bank transfer, Users are required to provide MammonO with their bank account information to receive payment, i.e. from the sale of Products or refunds from MammonO.
10.1 MammonOPayWallet for MammonO Buyers is a service operated by MammonOPay or its authorized agents to facilitate the storage of funds that you have topped up to your account via the top-up system provided by MammonOPay and your linked bank account (“Linked Account”), purchases of Products and refunds from purchases paid by bank transfer, cash or via MammonOPayWallet. After deducting the amount withdrawn, this amount is the balance of your MammonO Wallet account. After deducting the amount withdrawn, this amount is the balance of your MammonOPayWallet account.
11.1 MammonO Seller Balance is a part of MammonO’s service to display the balance that Seller is entitled to receive from the Product Payment under the terms and conditions set out in these Terms of Service and any policies of MammonO, which may include refunds from shipping costs or any refunds (if any).
11.2 For the protection of Buyers and to prevent the risk of liability, MammonO will hold the Product Payments paid by Buyers in a separate account from the Company’s or its authorized agent’s fund account. Sellers shall not be entitled to any benefits or other benefits from the amounts paid by Buyers to such account. The Product Payments held in such account shall be reflected as the Balance in MammonO Seller Balance within one (1) day after the expiration of the following periods of time as specified herein (“Period for Receipt of Payment”):
(a) When Buyer sends MammonO confirmation that Buyer has received the Product as ordered or three (3) days from the date the Product was shipped to Buyer, whichever occurs first; Except where MammonO, in its sole discretion, deems appropriate or necessary to extend such time as may be extended under the conditions set by MammonO, upon reasonable prior notice to the Seller, or (b) upon MammonO’s consideration of the Buyer’s request for a return and/or refund of the Product and rejects such request, or (c) such other time as MammonO reasonably deems appropriate to transfer the Product, including but not limited to where MammonO deems necessary to comply with applicable law or court order or to enforce these Terms of Service.
11.3 The Balance shown in the MammonO Seller Balance shall be the Balance after deduction of any Service Fees and/or any other charges or after refunds of any discounts and/or other refunds in connection with the use of the MammonO Services by MammonO or its authorized agents, in accordance with the terms set out in these Terms of Service and any policies of MammonO or as otherwise agreed or acknowledged by the Seller through this Platform.
11.4 For the avoidance of doubt, in certain cases, the Seller’s MammonO Seller Balance may be shown as negative. And Sellers will not be able to withdraw money from the Balance shown in MammonO Seller Balance until the Balance shows a positive result.
11.5 MammonO Seller Balance is not an e-wallet service for Sellers. Sellers may not use MammonO Seller Balance as a payment channel for products and/or services or perform any other actions related to the Balance shown in MammonO Seller Balance other than withdrawal under the terms and conditions set out in Section 12 of the Terms of Service.
11.6 In the event that your Account is terminated, revoked or suspended in accordance with these Terms of Service or in the event that your Account is inactive (for a period of time as MammonO may determine from time to time), we have the right to charge a fee for managing the balance shown in Seller Balance in your Account. The amount and time for charging such fee shall be as MammonO may determine from time to time.
12.1 You may withdraw money from the Balance shown in your MammonO Seller Balance (in the amount as determined by MammonO) to your linked bank account by submitting a withdrawal request. (“Withdrawal Request”) to us, MammonO may automatically transfer the funds from the Balance shown in the MammonO Seller Balance to the linked Account at the time MammonO deems appropriate. MammonO will process such transfer within a business day and the transfer may take at least two (2) business days before it reaches the linked Account.
12.2 You may not change or cancel a Withdrawal Request after such Withdrawal Request has been submitted.
12.3 In the event of any transaction error, you authorize us to correct the transaction by debiting (or crediting) to, or refunding (crediting) to, your designated bank account to correct such error, provided that such correction shall be in accordance with applicable laws and regulations. If we are unable to debit your bank account for any reason, you authorize us to deduct the funds, including any fees, from the bank account or other payment instrument you have notified us or to deduct the funds and any fees from the Balance shown in your MammonO Seller Balance in the future.
12.4 You consent to us debiting or refund to your MammonOPay Wallet or the balance shown in your MammonO Seller Balance (as applicable) in the following cases:
(a) to correct any transaction errors;
(b) when MammonO deems that you have committed fraudulent or suspicious transactions;
(c) when MammonO considers to have withdrawn any support and/or benefits you have received in accordance with these Terms of Service;
(d) in cases related to any loss, damage or error to the Product;
(e) in cases related to the cost of the Product, delivery or parcel charges, taxes or any other expenses;
(f) in the case of refunding the product price to the buyer who has filed a return request and/or refund after the product price has been reflected in the balance in the Seller’s MammonO Seller Balance under Section 11.1
(g) in the case of providing rewards or rebates
(h) in the case of uncollected fees or any other fees or expenses owed to us by you or in the case that we have not been able to collect such fees or expenses through other channels
(i) in the case of conciliation of any transaction dispute, including any compensation that we have to compensate you or that you have to compensate us
(j) in the case of any damages and/or settlement agreements, whether in or out of court, criminal fines, administrative fines, fines, costs and/or expenses incurred by MammonO due to the fault of the Seller and/or the breach of the Seller, including any breach of any Agreement Under these Terms of Service (including any policies or guidelines referred to in these Terms of Service) and/or any applicable laws and regulations:
(d) in relation to items suspended or detained by customs;
(l) in relation to changes in agreements reached between buyers and sellers;
(m) in relation to set-offs for outstanding amounts or the performance of any obligations owed to MammonO or its affiliates under applicable law;
(n) in relation to purchases of Advertising Credits under the Auto-Top-up Advertising Credits; and
(t) in any other cases as we deem appropriate.
13.1 MammonO Guarantee is a service provided by MammonO to protect buyers who purchase products on the MammonO platform and pay through channels provided by MammonO only. Direct offline payments between buyers and sellers are not covered by the MammonO Guarantee.
13.2 Buyers who have paid through channels provided by MammonO will have the right to file a claim for the return of the purchased Products and/or a refund of the Product Price. Within the period specified by MammonO (“MammonO Guarantee Period”). For more information on the MammonO Guarantee Period, please click on this link.
13.3 Seller/Buyer must be the beneficiary of the Account and transact on the Site in his/her own name only. MammonO may request the Seller or Buyer’s personal data, such as a copy of their ID card, bank account details and/or any other required documents for verification purposes, including verification required by other payment processors and delivery service providers. Seller/Buyer agrees to allow MammonO to use or provide to third parties the Seller’s/Buyer’s personal data to facilitate the Seller/Buyer’s use of the Site. In addition, Seller/Buyer authorizes MammonO to use the Seller’s/Buyer’s personal data to conduct inquiries that we deem necessary to verify the Seller’s/Buyer’s identity with appropriate authorities, such as the Seller’s/Buyer’s bank. For more details on how MammonO processes your personal data, please see the Privacy Policy page.
13.4 MammonO Guarantee is an additional service that is separate from the obligations between the Buyer and Seller under applicable law, in which the Buyer and Seller may have more rights and obligations between them than those set out in the MammonO Guarantee, and MammonO Guarantee is not intended or designed to assist the Buyer or Seller in complying with their own legal obligations. Each party shall remain solely responsible and MammonO shall not be liable for any such cases without limitation. MammonO Guarantee does not constitute a product warranty.
13.5 Buyer and Seller acknowledge and agree that MammonO’s decision (including any appeal) on or in connection with any matter relating to MammonO Guarantee shall be final.
13.6 For the avoidance of doubt, any transactions not made through the Site shall not be covered by the MammonO Guarantee Policy. Please click on this link
14.1 Users may earn discount points (“MammonO Coins”) by purchasing products on the Site using the MammonO Guarantee System or by participating in other MammonO activities as may be determined by MammonO from time to time (“Eligible Activities”) at an exchange rate determined by MammonO in its sole discretion. MammonO Coins are generally credited to a User’s account upon successful completion of a transaction or completion of an activity approved by MammonO. You are eligible to participate in the MammonO Coin Reward System if you are a User and your Account does not expressly exclude you from participation.
14.2 Transactions not completed on the Site using the MammonO Guarantee are not eligible for the MammonO Coin Reward System. MammonO may exclude categories/items from the MammonO Coin Reward System at its sole discretion.
14.3 MammonO Coins have no monetary value, do not create any property rights for you, and cannot be purchased, sold, transferred, or redeemed for cash.
14.4 Subject to MammonO’s rules and regulations as determined, changed, or amended from time to time by MammonO. Subject to such limitations as MammonO may determine in its sole discretion, Users may redeem MammonO Coins by submitting a request to MammonO and using MammonO Coins to offset the purchase price of the selected Products when making purchases on the Site as notified by MammonO from time to time. Any refunds shall be subject to MammonO’s Refunds and Returns Policy under this Section 14.4.
14.5 MammonO Coins redeemed by you will be deducted from your MammonO Coin balance. Each MammonO Coin has an expiry date. Please check your account details on the Site for the balance and expiry date of your MammonO Coins.
14.6 We may notify you from time to time that Bonus MammonO Coins will be rewarded for a particular Eligible Activity, including but not limited to your purchases from a particular Merchant or the solicitation of a particular promotional offer. We will notify you of the terms of such Bonus Reward if applicable from time to time.
14.7 If you have a dispute regarding the number of MammonO Coins you have received as a reward for an Eligible Activity, such dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.
14.8 MammonO does not guarantee and assumes no liability for any tax consequences arising from the use of MammonO Coins. You should check with your tax advisor whether receiving MammonO Coins will affect your tax status.
14.9 MammonO reserves the right to (1) terminate the MammonO Coin reward system at any time in its sole discretion and (2) cancel or suspend any User’s eligibility to participate in the MammonO Coin reward system, including the ability to earn and redeem MammonO Coins, in its sole discretion.
15.1 Users may be eligible to receive vouchers by purchasing products that qualify for the MammonO Coins program. This will result in additional MammonO Coins (“MammonO Coin Cashback Voucher”) upon completion of the transaction and the MammonO Coin Cashback Voucher is used for such transaction. The additional MammonO Coins will be credited to the User’s Account at the exchange rate specified in the terms and conditions of such MammonO Coin Cashback Voucher (“Additional MammonO Coin Rate”) or as determined by MammonO in its sole discretion. Any additional MammonO Coins credited to the Account after the MammonO Coin Cashback Voucher is used will be subject to the same terms and conditions as for regular MammonO Coins (including expiry periods).
15.2 MammonO may grant Sellers the right to issue their own MammonO Coin Cashback Vouchers (“Seller Cashback Vouchers”), which may be used by Buyers on the Seller’s participating products. If you are a Seller who has issued a Seller Coin Cashback Voucher, you are deemed to have agreed to all of the terms and conditions in this Section.
15.3 In issuing a Seller Coin Cashback Voucher, the Seller shall determine the additional MammonO Coin Rate at its sole discretion. And the Seller shall be responsible for the accuracy of such additional MammonO Coin rate.
15.4 In each transaction, if the Buyer uses the Seller Cashback Voucher, the Seller shall pay MammonO an amount equal to the amount of additional MammonO Coins that the Buyer has received and has been credited to the Buyer’s account (“Coin Cashback Value”). This Coin Cashback Value shall be calculated in Thai Baht based on the amount of additional MammonO Coins that the Buyer has received and has been credited to the Buyer’s account at the rate of 1 Coin = 1 Baht. The Coin Cashback Value shall not include Value Added Tax (VAT) (“Coin Cashback Tax Amount”) and the Seller shall be responsible for paying such Coin Cashback Tax.
15.5 After the successful completion of the transaction, MammonO shall deduct the Coin Cashback Value and the Coin Cashback Tax Amount from the Buyer’s purchase price. Then transfer the remaining value to the seller under Section 11.2, MammonO will issue a receipt or tax invoice for the Coin Cashback value and the amount of the Coin Cashback tax only upon request from the seller. For clarity, the Coin Cashback value and the amount of the Coin Cashback tax are additional expenses in addition to other fees or taxes as specified in these Terms of Service.
15.6 The Coin Cashback value and the amount of the Coin Cashback tax are non-refundable in any case.
16.1 In the event that Seller notifies MammonO that Seller will arrange for the Delivery of Goods, Seller shall be responsible for delivering the Goods as per the information provided by Buyer, and MammonO shall notify Seller upon receipt of payment for the Goods from Buyer, in order for Seller to arrange for the Delivery of Goods, and Seller shall use its best efforts to ensure that Buyer receives the Goods purchased within the MammonO Guarantee Period or the period specified by Seller (for offline payments) in Seller’s Product Listing, and Seller shall be responsible for the delivery cost to the carrier (which Seller may charge the Buyer) and bear all risks associated with the Delivery of the Goods purchased.
16.2 MammonO provides a separate online platform that allows Users to contract with third-party delivery service providers (“Driver Partners”) to provide delivery services for Goods ordered from Seller via the Site and other related services, subject to the following conditions:
16.2.1 Such Driver Partners are (i) subject to a separate contract between Users and the relevant Driver Partners (and MammonO has no liability in relation to such engagement), (ii) Users shall be responsible for all costs and fees associated with such engagement, and (iii) subject to the Express Delivery Terms of Service. (as applicable) and any other conditions (including the conditions regarding packages that cannot be delivered by Driver Partners) as MammonO may notify from time to time; and
16.2.2 Seller acknowledges and agrees that in the event that Buyer chooses to engage a Driver Partner to deliver the Products ordered from Seller, Seller shall arrange for such Products to be ready for collection by Driver Partners within the time frame and under the measures set out in the Terms and Conditions for Launching Express Delivery Channels – Express Delivery Within the Day for Sellers and any other measures as MammonO may notify from time to time. In the event that Seller fails to comply with such terms, MammonO may take action or take any measures at its sole discretion, including but not limited to, charging additional delivery fees from Seller, cancelling the relevant order, issuing a warning letter, and/or suspending and/or terminating the Seller’s account.
16.3 In the event that Section 16.1 or Section 16.2 is not applicable, or in the event that the delivery is in accordance with any other terms, policies or conditions set by MammonO, Seller and Buyer acknowledge and agree that SPX Express (Thailand) Co., Ltd. (“SPX Express”) shall be the delivery service provider for all products sold through the Site, except for international transactions, and Seller and Buyer shall be bound by SPX Express Terms of Service and any other terms, conditions and policies.
For the avoidance of doubt, the Seller is responsible for paying the shipping costs to SPX Express, but MammonO and/or SPX Express may provide such collection service to the Buyer on behalf of the Seller and may deduct such amount from the Buyer’s payment for the Goods once SPX Express has provided the delivery service as per the delivery order.
16.4 MammonO and/or SPX Express are not involved and shall not be liable to the Buyer, the Seller and/or any other person for any liability or damage or loss arising from or in connection with the Seller’s delivery of the Goods without using the services of SPX Express, including the delivery of Goods that are delivered by the Seller itself (e.g. Seller’s own fleet) or delivered through any other channels not connected through the Site.
16.5 For international transactions, the User understands and agrees that where the Goods listed for sale are identified as being shipped from overseas, such Goods are being sold by the Seller outside of Thailand and the import and export of such Goods are subject to the local laws and regulations of that country. The User should familiarize himself with all import and export restrictions applicable to the specified destination country. The User acknowledges that MammonO cannot provide any legal advice or recommendations in this regard and agrees that MammonO shall not be liable for any risks or damages. All related to the import and export of such products to Thailand
17.1 In the event that the delivery is not supported by MammonO, the Buyer may cancel the order only before the Seller prepares the product for shipment. From October 3, 2024 onwards, in the event that the delivery is supported by MammonO, the Buyer may cancel the order without the approval of the Seller (except for certain types of products as specified in MammonO’s policies or articles, including the links appearing on the Site), either before or after the Seller has fulfilled the order. However, regardless of the type of product, if the Seller has fulfilled the order, the Buyer may cancel the order only if the Seller has not yet delivered the parcel to the carrier.
17.2 The Buyer may submit a request to return the purchased product and refund the Buyer’s product price before the expiry of the MammonO Guarantee period, if applicable, in accordance with MammonO’s Refund and Return Policy. Please see the MammonO Refund and Return Policy for more details.
17.3 MammonO reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy is to receive a refund of the amount paid by Buyer for the Product.
17.4 In the event of cancellation, return or refund, you agree that MammonO or its authorized agents shall refund Buyer’s amount or any other fees via MammonOPay Wallet or MammonO Seller Balance only.
17.5 If you have redeemed MammonO Coins in your transaction and you have successfully received a refund in accordance with MammonO’s Refund and Return Policy, MammonO shall refund the actual amount paid by you for the Product and credit the redeemed MammonO Coins back to your Account separately.
18.1 Seller shall properly manage and ensure that relevant information such as price and description of the Product, stock availability and terms and conditions of sale are updated in Seller’s Product Listing and shall not post any inaccurate or misleading information.
18.2 The price of the Product to be sold shall be determined by Seller at its sole discretion. The total amount to be charged to Buyer shall include the Product Price, Shipping Cost and any other charges such as Sales Tax, Value Added Tax, Customs Duty, etc. and Seller shall not charge Buyer any such additional and separate amount.
Seller agrees that MammonO has the right (but is not obligated) to organize promotions to encourage transactions between Buyers and Sellers and other transactions on the Site, including but not limited to reducing, rebating or refunding fees or in other ways from time to time at MammonO’s discretion. MammonO may charge Sellers for all or part of the costs of organizing the promotions or participation fees, provided that MammonO will notify Seller of the terms and conditions of such promotions. If Seller does not wish to participate in such promotions, Seller must notify MammonO in writing of the cancellation of participation in the promotions within the trial period or within the period specified by MammonO (as applicable), otherwise Seller shall be deemed to have agreed to comply with the terms, conditions and methods of the relevant promotions, including payment of the costs or participation fees (if any).
18.3 For the purpose of promoting the products listed by Seller, MammonO may post such items (at the adjusted prices) on third-party websites (e.g. portal sites and price comparison sites) and other websites (domestic or international) operated by MammonO.
18.4 Seller shall provide receipts, credit card slips or tax invoice to the Buyer upon request.
18.5 The Seller acknowledges and agrees that the Buyer shall be responsible for all taxes, customs duties and taxes for the Products sold and MammonO cannot provide legal or tax advice in this regard. As tax laws and regulations may change from time to time, it is recommended that the Seller seek professional advice in case of any doubt.
18.6 The Seller acknowledges and agrees that any violation of any of MammonO’s policies by the Seller will result in the actions set out in Section 7.1.
19.1 MammonO provides Search Ads and/or other advertising services, including Display Ads and Boost Ads (hereinafter referred to as the “Paid Advertising Services”) on the Paid Advertising Site on an ongoing basis and MammonO may offer Paid Advertising Services on the Marketing Tools Site as a package with other marketing tools (e.g. product discount coupons, store discount coupons, and Advertising Credits, etc.) for any marketing campaign organized by MammonO from time to time (“Campaign Package”). Sellers may purchase and track the status of their Paid Advertising Service and/or Campaign Package orders.
19.2 MammonO will provide Paid Advertising Service and Campaign Package under these Terms of Service and any other information displayed on this Site, Paid Advertising Site, Marketing Tools Site or any other written notice to Sellers (collectively, the “Service Rules”). Sellers who purchase Paid Advertising Service and/or Campaign Package agree to be bound by the Service Rules. If you do not agree to be bound by such Service Rules, please do not purchase Paid Advertising Service or Campaign Package.
19.3 In order to purchase Paid Advertising Service and/or Campaign Package, you must be a Seller who is eligible to purchase such services in accordance with the Service Rules and at the time you purchase and pay for Paid Advertising Service and/or Campaign Package, your account must not be suspended.
19.4 You may order Display Ads via Seller Centre by setting your desired advertising dates and advertising budget, and MammonO will use its best commercial practice to fulfill your Display Ads order, but we do not guarantee that (i) the seller’s set advertising dates and/or (ii) the views as per the seller’s budget will be fulfilled. For the avoidance of doubt, MammonO reserves the right to refuse to serve any Display Ads ordered by you (in whole or in part) at our absolute discretion, with or without notice to the seller. MammonO also reserves the right to change the fee if the seller requests to amend or cancel your Display Ads order. After we have served the Display Ads, MammonO will charge the seller based on the actual views received, and the seller will be required to pay the amount charged in accordance with the terms and conditions set out in the invoice. The billing information provided by the seller will be used for invoices and tax invoices issued for the Display Ads Service. It is the seller’s responsibility to provide accurate information before submitting any Display Ads order. Any errors in the billing information provided by you may result in the inaccuracy being stated on the invoice and tax invoice. It shall be the Seller’s sole responsibility and MammonO reserves the right to reject any request for correction of invoice due to inaccurate information provided by the Seller.
19.5 You may purchase Search Ads, Boost Ads and Discovery Ads advertising services by purchasing Advertising Credits from the Paid Advertising service website or any other site (“Advertising Credits”) and the fee for Search Ads and Discovery Ads advertising services shall be deducted from Advertising Credits based on the number of clicks on the advertisements as determined by MammonO. All Advertising Credits shall be subject to VAT. In the event that you purchase Advertising Services by purchasing Advertising Credits in the form of Ads Credit Packages, the total number of Advertising Credits purchased shall be valid within the specified period for each Credit Package and as shown on the Checkout page. In the event that you purchase Advertising Services by using an Ads Credit Voucher discount, the portion of Advertising Credits purchased by using an Ads Credit Voucher discount shall be valid within the specified period as shown on the Checkout page.
19.6 You may purchase Campaign Packages on the Marketing Tools Site when Campaign Packages are offered for sale from time to time as determined solely by MammonO. You may choose the payment channels provided by MammonO on the Marketing Tools Site.
19.7 Unless otherwise provided in the applicable Terms of Service, you may not cancel an order and/or request a refund for the Advertising Service Fee or Campaign Package Fee after you have made payment. MammonO will issue an electronic invoice for the Advertising Service Fee and/or Campaign Package Fee purchased on a monthly basis, which will include the name and address you provided, the number of Advertising Credits and/or Campaign Package purchased, and the remaining Advertising Credits as of the invoice date (if any).
MammonO may provide you with Advertising Credits for promotional purposes at no cost. Such free Advertising Credits shall have a validity period as specified in each Program. If any Program does not specify the validity period of Advertising Credits, Such Advertising Credits will be valid for a period of 1 month from the date on which you receive such free Advertising Credits.
19.8 You may choose to auto-top up your Advertising Credits by deducting the balance shown in your MammonO Seller Balance or any other payment method provided by MammonO (“Auto-Top-Up”) if your Advertising Credits balance is lower than the amount you have set (the “Minimum Advertising Credits Amount”). At the time you sign up for the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the top-up amount, and you agree that we may deduct the amount from the balance shown in your MammonO Seller Balance in accordance with the terms and conditions set out in Clauses 11 and 12 of these Terms of Service.
19.9 You may choose to purchase Search Ads, Discovery Ads and Boost Ads at the time you list your Products for sale or thereafter. Once you have purchased the Search Ads service, you can set the budget, keywords, marketing period, etc. for each product under the Service Rules. The Search Ads service will start and end within the period you specify (“Paid Advertising Service Period”) and Advertising Credits are non-refundable.
19.10 In addition to the criteria under Section 6, the Products listed on the Site must be appropriate and in accordance with the law, the Terms of Service, these Terms of Service, the Prohibited and Restricted Items Policy, and any other applicable rules, conditions, terms and policies. You understand and agree that MammonO shall have the right to take any action under Section 7.1 (including removing any Products) immediately if they contain inappropriate content and violate such provisions, and that any Advertising Service Fees or Campaign Package Fees paid by you or Advertising Credits used for Products removed under this Section 19.10 are non-refundable in any case.
19.11 You understand and agree that MammonO does not represent or warrant that the number of visitors or sales of your Products will increase in any way from providing such Advertising Service or Campaign Package.
19.12 You should only purchase Advertising Service and/or Campaign Package after you have considered your advertising budget and objectives. Unless otherwise provided in these Terms of Service or the Terms of Service, MammonO shall not be liable for any compensation or liability whatsoever. (including but not limited to actual lost expenses and profits) for the intended results or outcomes of the Advertising Services or Campaign Package.
19.13 Notwithstanding anything contained in these Terms of Service, if MammonO is found liable by any court of competent jurisdiction (including for gross negligence) in relation to the provision of any Advertising Services and/or Campaign Package, then, to the extent permitted by law, MammonO’s liability to you or any third party shall be limited to the amount of the Advertising Services and/or Campaign Package paid by you.
19.14 MammonO may provide other Additional Services on the Platform, and you agree and acknowledge that in using such Additional Services, you shall strictly comply with the terms and conditions applicable to such Additional Services. Such Additional Services include, but are not limited to, the MammonO Video Service.
20.1 MammonO charges Sellers a Service Fee based on the types of Service Fees, which shall be subject to the terms and conditions set out in the Fee Policy under MammonO’s Policy.
20.1.1 Selling Fees
MammonO charges Sellers a Sales Transaction Fee upon the successful completion of any Product Purchase Transaction by the Buyer, subject to the Seller’s agreement that MammonO may deduct such Fee from the Buyer’s Product Payment to be transferred by MammonO to the Seller. (“Sales Fee”) Details of the collection of Sales Fee, the rate of Sales Fee, the calculation method and related conditions shall be in accordance with the terms and conditions set out in the Fee Policy, which may be amended from time to time as MammonO deems appropriate and shall be notified to the Seller/User via the Platform.
20.1.2 Transaction Fee, including but not limited to;
(a) Credit or Debit Card Transaction Fee and Installment Credit Card Transaction Fee
(b) Credit or Debit Card Transaction Fee shall be charged when the Buyer pays for the Product via credit card or debit card, whether in full or in installments, and MammonO shall collect the Credit Card Fee by deducting such Fee from the Buyer’s Product amount that MammonO shall transfer to the Seller (hereinafter referred to as the “Credit or Debit Card Transaction Fee” or “Installment Credit Card Transaction Fee”, as the case may be), and the Seller shall be solely responsible for such Fee.
(c) The Credit or Debit Card Transaction Fee and Installment Credit Card Transaction Fee shall be determined by MammonO. Details of the collection of Credit or Debit Card Transaction Fee, the rate of Sales Fee, the calculation method and related conditions shall be in accordance with the terms and conditions set out in the Fee Policy. (d) Seller may add credit or debit card transaction fees or installment payment credit card transaction fees to the price of the Products sold. In such case, Seller agrees not to charge Buyer any other fees related to the use of credit or debit cards. MammonO reserves the right to suspend or terminate Seller’s Account if Seller breaches this provision.
20.1.3 Other transaction fees as set out in the Fee Policy under MammonO’s Policy
20.2 Where fees are charged, such fees may include GST/VAT and other applicable taxes. Seller shall be responsible for such taxes, unless otherwise agreed. Seller acknowledges and agrees that MammonO may deduct the applicable fees and taxes from the purchase price paid by Buyer. MammonO shall issue a receipt or tax invoice for the fees and taxes paid by Seller upon request.
20.3 If any Fee (including VAT/VAT) contains a decimal number greater than or equal to 50 satang, Seller agrees to charge such Fee in the amount after rounding up to the nearest whole number. and agree to charge the fee in the amount rounded down to a whole number if the fee (including VAT) has a decimal number less than 50 satang and the seller agrees to pay the fee in the amount charged to MammonO.
20.4 MammonO reserves the right to adjust any fees and rates to be charged. After such adjustment, your continued use of the Service shall be deemed to have accepted such adjustment immediately.
21.1 In the event of any dispute arising out of a transaction, the resolution of such dispute shall be in accordance with any policy of MammonO.
21.2 Each Buyer and Seller undertake and agree that it shall not sue or file any claim against MammonO or its affiliates (except where MammonO or its affiliates are the sellers of the Products in such transaction) in connection with any transaction made on the Site or any dispute related to such transaction.
21.3 Users covered by the MammonO Guarantee may submit a written request to MammonO for assistance in resolving any disputes which may arise out of such transaction upon request. MammonO may, at its sole discretion and without any liability to Buyer and Seller, take all steps necessary to assist Users in resolving any disputes between them. Please refer to MammonO’s Refund and Return Policy for more details.
21.4 For clarity The services provided under this Section 21 are only available to buyers covered by the MammonO Guarantee. Buyers who use other payment methods to purchase products should contact the seller directly.
22.1 MammonO welcomes all feedback from users, which will help MammonO improve the quality of the services provided. Please see the feedback process below for more details.
(a) Feedback can be submitted in writing via email to or by using the feedback form in the App.
(b) MammonO reserves the right to reject and not accept anonymous feedback.
(c) Users affected by feedback should be fully informed and given an opportunity to provide their statements.
(d) Feedback that is vague and defamatory will not be accepted.
23.1 The Services are provided “AS IS” without any warranty, claim or representation by MammonO of any kind, express, implied or enforceable, in relation to the Services, including but not limited to, warranties of quality, performance, non-infringement, merchantability or fitness for a particular purpose, and without limiting the foregoing, there are no warranties arising from dealings, performance or usage in the trade. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MammonO MAKES NO WARRANTY THAT THE SERVICES, THE SITE, OR THE FUNCTIONS THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THE SITE AND/OR ITS SERVERS WILL BE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, SURVEILLANCE DEVICES, TROJAN HORSES, ROUTINGS, Trap Doors, TIME BOMBS, OR ANY OTHER HARMFUL CODE, INSTRUCTION, PROGRAM, OR COMPONENTS.
23.2 YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING FROM THE USE OR OPERATION OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
23.3 MammonO HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT WARRANT OR RESPONSIBLE FOR: (A) THE FITNESS FOR PURPOSE, AVAILABILITY, QUALITY, SAFETY, OR LEGALITIGATION OF THE PRODUCTS AVAILABLE THROUGH THE SERVICES, OR (B) THE ABILITY OF A SELLER TO SELL THE PRODUCTS OR A PURCHASES TO PAY FOR THE PRODUCTS. IN THE EVENT OF A DISPUTE RELATING TO ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE THE DISPUTE BETWEEN THEM DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE MammonO AND I
24.1 To the fullest extent permitted by applicable law, in no event shall MammonO be liable, whether under contract, warranty, tort (including, without limitation, negligence (whether active, passive or imputed), product liability, strict liability or other theory) or any other cause of action in law, equity, statute or otherwise, for:
24.1.1 (a) loss of use, (b) loss of profits, (c) loss of revenue, (d) loss of data, (e) loss of goodwill, or (f) failure to realize anticipated savings, in each case directly or indirectly, or
24.1.2 any indirect, incidental, special or consequential damages arising out of or in connection with the use or inability to use this Site or the Services, including, without limitation, damages resulting therefrom, even if MammonO has been advised of the possibility of such damages.
24.2 You acknowledge and agree that your sole right with respect to any problems or dissatisfaction with the Services is to request that your account be canceled. and/or stop using the Services.
24.3 If, notwithstanding the foregoing, MammonO is found liable by any court or competent jurisdiction (including for gross negligence), to the maximum extent permitted by applicable law, its liability to you or any third party shall be limited to the lesser of: (a) the amounts payable to you under the MammonO GUARANTEE; and (b) SG$100 (One Hundred Singapore Dollars).
24.4 Nothing in these Terms of Service shall limit or exclude MammonO’s liability for death or personal injury caused by MammonO’s negligence, fraud, or for any other liability on the part of MammonO that cannot be limited and/or excluded by law.
25.1 Third-party links throughout the Site shall enable you to leave the Site. These links are provided as a courtesy only and the linked sites are not under the control of MammonO in any way and you access them at your own risk. MammonO is not responsible in any way for the content of any such linked site or for any link contained in a linked site. MammonO provides these links for convenience only and the inclusion of any link does not imply or expressly represent, endorse or sponsorship by MammonO of any linked site and/or the content therein.
25.2 MammonO allows you to share videos from YouTube in the MammonO Livestream feature (“YouTube Content”). By sharing YouTube Content, you agree to comply with the YouTube Terms of Service (https://developers.google.com/youtube/terms/api-services-terms-of-service).
26.1 By submitting Content for inclusion in the Services, you represent and warrant that you have all necessary rights and/or permissions to grant MammonO the licenses below. You further acknowledge and agree that (a) you are solely responsible for anything you post or make available on or through the Services, including but not limited to the accuracy, reliability, nature, rights clearance, legality and legal restrictions associated with your submitted Content, and (b) you will comply with the MammonO Community Guidelines or any other guidelines as may be published from time to time. You hereby grant MammonO a perpetual, non-exclusive, non-transferable, non-sublicensable, non-commercial license to use such Content. You grant MammonO and its successors an irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable right to use, copy, distribute, republish, transmit, modify, adapt, create derivative works from, publicly display and publicly perform such Submissions on, through or in connection with the Services in any media formats and through any media channels, including without limitation, for the promotion and redistribution of parts of the Services (and derivative works thereof), without any authorization, and you agree to waive any moral rights (and similar rights in various parts of the world) in such matters. You understand that your Submissions may be transmitted over networks and changed to meet and adapt technical requirements.
26.2 Any materials, information or ideas that you post on or through the Services or otherwise transmit to MammonO in any way (each, a “Submission”) are not considered confidential by MammonO and may be disseminated or used by MammonO without compensation or liability to you for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products. By submitting any Submission to MammonO, you acknowledge and agree that MammonO and/or other third parties may independently develop software, applications, interfaces, products and improvements thereto that have functionality, code or other characteristics consistent with or similar to the ideas set forth in your Submission. You hereby grant MammonO and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable and transferable right to develop the Submissions and to use, copy, distribute, republish, transmit, modify, adapt, create derivative works from, publicly display and publicly perform such Submissions on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for the promotion and redistribution of parts of the Services (and derivative works thereof) without any authorization, and you agree to waive any moral rights therein. (and derivative works from the Services). These Terms do not apply to personal data that is subject to our Privacy Policy, except to the extent that you make such personal data publicly available on or through the Services.
27.1 Each contributor to the Services, for information, text, images, audio, video, software and other content, is solely responsible for the accuracy, reliability, nature, rights clearance, legality and legal restrictions associated with any submitted content. MammonO is not responsible for, and will not regularly monitor or verify, the accuracy, reliability, nature, rights clearance, legality and legal restrictions associated with any submitted content. You shall not hold MammonO responsible for any actions or inactions of any user, including, but not limited to, what is posted or made available through the Services.
27.2 In addition, the Services may contain links to third-party products, websites, services and offers. These third-party links, products, websites and services are not owned or controlled by MammonO but are operated by, and are the property of, the relevant third parties and may be protected by copyright or other applicable intellectual property laws and treaties. MammonO does not review, and is not responsible for, the content, functionality, security, services, privacy policies or other practices of these third parties. You are advised to read the terms and other policies posted on their websites or elsewhere by such third parties. By using the Services, you agree that MammonO shall not be liable in any way for your use of, or inability to use, any Website or Widget. You further acknowledge and agree that MammonO may terminate your use of, or remove any third-party links or applications on the Services to the extent such use violates these Terms of Service.
28.1 You represent and warrant that:
(a) you are of legal age (and in the case of a minor, have the consent of a parent or legal guardian), have the right and capacity to enter into these Terms of Service and comply with these Terms; and
(b) you will use the Services for lawful purposes and in accordance with these Terms of Service and all applicable laws, regulations, codes, orders, guidelines, policies and regulations.
29.1 In MammonO’s sole discretion, if MammonO has reasonable grounds to believe that you have engaged in or entered into any fraudulent or suspected transaction, we may take measures to protect MammonO, other buyers or sellers, or third parties from any refunds, chargebacks, claims, fees, penalties, fines and other liabilities. The measures we may take include:
(a) We may close, suspend or limit your access to your Account or the Services and/or suspend any transactions.
(b) We may suspend your rights to the MammonO Guarantee.
(c) We may hold, use or transfer funds in your Account pursuant to judgments and orders relating to you or your Account, including judgments and orders from courts in Singapore or elsewhere relating to MammonO.
(d) We may refuse to provide the Services to you immediately or in the future.
(e) We may hold your funds for a period necessary to protect ourselves from any risk that may give rise to liability to MammonO or a third party or where we believe that you have engaged in any fraudulent or suspicious activity or transaction.
For the purposes of this Section,
“Chargebacks” means claims filed by a Buyer with the Buyer’s debit or credit card company or the bank that issued the debit or credit card to void a payment.
“Claims” means disputes filed by a Buyer or Seller directly with MammonO.
“Reversals” means refunds made by MammonO for the Product due to (a) the requesting bank voiding such payment, (b) MammonO mis-delivering the Product to you, (c) the sender was not authorized to deliver the Product (for example, the sender used a stolen credit card), (d) you received the Product in violation of these Terms of Service, or (e) MammonO intends to dispute the payment to you.
30.1 You agree to indemnify, defend and hold harmless MammonO, its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners and employees (collectively, the “Indemnified Parties”) from and against any and all claims, actions, proceedings and suits. including all liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, costs of settlement of any disputes) incurred by the Indemnified Parties arising out of or in connection with: (a) any transactions entered into on the Site or any dispute related to such transactions, except where MammonO or its affiliates are the vendors of the goods in the transaction related to such disputes); (b) the MammonO Guarantee; (c) the hosting, operation, management and/or administration of the Services by or on behalf of MammonO; (d) any breach or violation of any provision of these Terms of Service and any other policies or guidelines referred to herein; (e) any use or misuse of the Services; or (f) any violation of any law or the rights of any third party.
31.1 If any provision of these Terms of Service shall be held to be illegal, void or unenforceable for any reason under the laws of any jurisdiction, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions or the validity and enforceability of the provision in question under the laws of any other jurisdiction.
32.1 These Terms of Service shall be governed by and construed in accordance with the laws of Thailand, without regard to conflict of law principles. Unless otherwise provided by applicable law, any dispute, controversy, claim or difference of any kind, arising out of or in connection with these Terms of Service, against or relating to MammonO or any Indemnified Party under these Terms of Service, shall be finally settled by arbitration in Thailand in accordance with the THAC Arbitration Rules (“THAC Rules”) in force at the time the dispute is submitted for arbitration, which shall be administered by the THAC Arbitration Rules, which are hereby incorporated by reference in this Section, and there shall be one (1) arbitrator, and the language of the arbitration shall be Thai.
33.1 MammonO reserves all rights not expressly granted herein.
33.2 MammonO may amend these Terms of Service at any time by posting the amended Terms of Service on this Site and providing you with a reasonable period of notice as required by applicable law. Your continued use of the Site and/or receipt of the Services (for the purpose of clearing doubts and for the provision or maintenance of your Account by MammonO) following such changes shall constitute your acceptance of the amended Terms of Service.
33.3 MammonO may take any action that may disrupt the operation of the Site or any part of the Site as may be necessary for routine or occasional maintenance, bug fixing or modification, and we shall not be liable to you for any such suspension or termination. MammonO will use its best efforts to notify you if the Site or any part of the Site is suspended or terminated.
33.4 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.
33.5 Nothing in these Terms of Service shall be deemed to create a partnership, joint venture or principal-agent relationship. between you and MammonO and nothing herein shall authorize you to create any liability or expense on behalf of MammonO.
33.6 MammonO’s failure at any time to enforce any provision of these Terms shall not affect its right at a later time to enforce such provision unless waived in writing.
33.7 These Terms of Service are for your benefit and benefit only and are not for the benefit of any other person or entity, except for MammonO’s subsidiaries and affiliates (and their respective successors and assigns).
33.8 The terms set out in these Terms of Service and any agreements and policies incorporated or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site, and supersede all prior agreements or understandings between the parties relating thereto. Accordingly, the parties hereby waive all implied terms and conditions by reason of. In entering into an agreement arising from these Terms of Service, the parties have not relied on any statements, representations, warranties, understandings, undertakings, promises or assurances of any person other than those expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which, but for this purpose, it might have had in connection with any of the foregoing. These Terms of Service may not be supplemented, quashed, clarified or amended by any prior, contemporaneous or oral agreements or any other similar terms and conditions.
33.9 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption, including, without limitation, the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Anti-Corruption Act, and confirm that you have and will establish all policies and procedures necessary to ensure compliance with the provisions hereof.
33.10 If you have any questions or concerns about these Terms of Service, or issues arising from these Terms of Service or the Site, please contact us at: Customer Service Notices: Please send all notices to support@mammono.net and Attention: “General Counsel”
Request for Return
The customer may request for refund and/or return of the product only in the following cases:
– Physical products (Refund requests must be made within 7 days of receiving the product.)
– Digital products
If you have purchased an item from our digital product category on MammonO and you are experiencing a technical issue with the item we recommend that you contact the author of that item and seek assistance. Often they’ll be able to help troubleshoot your problem.
We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an author to provide you with a refund
